About Smart Lending

Smart Lending team of four women in business attire posing together with smiles.

We are a customer-centric and results driven brokerage, with over 23 years industry experience. 

Smart Lending team of four women in business attire posing together with smiles.

Our Brand Story

Founded in 2003 by Melissa Gielnik, Smart Lending has grown to become one of Australia’s leading mortgage broking firms, dedicated to delivering first-class lending solutions for Australians.

With over 23 years of experience, Melissa entered the broking industry with the goal of providing tailored lending solutions and a first class customer service experience for our clients. We work for you, not the banks. We understand that achieving your home loan goals smoothly and efficiently can be challenging. That’s where our dedicated team of professionals step in, committed to going the extra mile for you and walking you through the entire process, saving you time and money.

Today, Smart Lending has grown to become one of Australia’s trusted mortgage brokers under the direction of their managing director Melissa Gielnik. 

Our Guiding Principles

Our Customer Promise

01

Keeping You in the Loop

We believe in clear and consistent communication throughout your loan process. From your initial inquiry to the final stages of securing your mortgage, our team ensures you’re always informed and up to date. We provide regular loan updates, address concerns promptly, and guide you every step of the way.

02

Personalised Lending Solutions

Your financial situation is unique, and we recognize that. We take the time to understand your specific needs and tailor our lending solutions to find the best personalized finance package for you. Our approach ensures you receive customized and tailored financial services that align with your specific needs and long-term goals.

03

Post Settlement Process

Our commitment to you doesn’t end once your loan is settled. Whether it’s been 2 weeks or 2 years, our team is always here to assist you. We offer ongoing support and expert guidance throughout the entire loan process and life cycle, ensuring you receive top-notch service and financial advice whenever needed. This commitment to long-term support is what sets us apart and is our promise to you.

01

Keeping You in the Loop

We believe in clear and consistent communication throughout your loan process. From your initial inquiry to the final stages of securing your mortgage, our team ensures you’re always informed and up to date. We provide regular loan updates, address concerns promptly, and guide you every step of the way.

2025 best residential broker of the year

02

Personalised Lending Solutions

Your financial situation is unique, and we recognize that. We take the time to understand your specific needs and tailor our lending solutions to find the best personalized finance package for you. Our approach ensures you receive customized and tailored financial services that align with your specific needs and long-term goals.

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03

Post Settlement Process

Our commitment to you doesn’t end once your loan is settled. Whether it’s been 2 weeks or 2 years, our team is always here to assist you. We offer ongoing support and expert guidance throughout the entire loan process and life cycle, ensuring you receive top-notch service and financial advice whenever needed. This commitment to long-term support is what sets us apart and is our promise to you.

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Meet the team

Our team of top-reviewed home loan experts and industry professionals are passionate about helping you achieve your property goals. With years of expertise, we provide personalized advice, tailored lending solutions, and exceptional customer service every step of the way. Whether you’re a first-time buyer or an experienced investor, our team is here to ensure you have the right support, obtain fast approvals, and guidance to make informed decisions.

Smart Landing team celebrating their award win with certificates and trophies.

Mission

Empowering Dreams,
Building Trust

Our Mission is to delight and educate our clients, earning their trust while financing the next chapter of their story and making them lifetime advocates.

Vision

Leading the Way in Mortgage Excellence

Our vision is to be widely recognised as a leading mortgage broking business in Australia, delivering exceptional service and innovative solutions for our clients.

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Want to chat with our Award Winning team today?

Get started now with your FREE loan consultation.

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